AVELIA - VIOLA BOOTS
Shiping AND RETURNS
We process and ship your order within 24/48 hours on business days, and the package will be delivered to your home within 2 to 8 business days.
Orders are shipped with tracking via our logistics partners. If the item is not suitable, you can request a return by following the procedure described in the dedicated section.
Care & Maintenance
To maintain the beauty and integrity of your purchase, we recommend treating it with care. Simple maintenance practices, such as gentle washing and proper storage, can effectively preserve the longevity of your favorites.
We encourage you to refer to the care instructions included with each item, designed to help you keep your purchase in top condition.
Easy returns within 30 days
You have 30 days from the date of receipt of your order to request a return. The item must be unused, free of marks, stains, perfume, and makeup, and with all tags attached.
After inspection of the item, your refund will be processed within 5 to 7 business days via your original payment method. If you need a different size, you can return your item and place a new order for the correct size.
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Frequently Asked Questions
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Our garments run true to size. Please consult the size guide or fit indicator on each product page.
If you are between sizes, choose the larger one for a more relaxed fit. If the size still isn't right, exchanges are quick and free.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
You will receive an email containing your tracking number as soon as your order ships.
You can track your package in real time via the "Track my order" tab.
You can contact us through our contact page! We will be happy to assist you.